KBA.Agent
The AI agent for collections and customer service
Automate interactions, recover more, and improve your customer experience with conversational AI agents specialized in collections and 24/7 support.
What is an AI agent for collections and customer service?
An AI agent for collections and customer service combines conversational AI and business automation to contact, negotiate, and resolve issues efficiently and empathetically.
KBA.Agent connects to your systems and channels (WhatsApp, email, SMS, webchat, or phone) to manage payments, reminders, and customer inquiries in real time—without human intervention.
The problem
Companies waste thousands of hours on repetitive customer service and collections tasks.
Manual outreach is slow, expensive, and generic — leading to 50% lower recovery when contact is delayed.
Agents are overworked, prioritizing large accounts and ignoring smaller ones that add up.
Lack of segmentation means wasted effort on unresponsive debtors or wrong approaches.
Our Solution
Collections Agent
Contacts overdue accounts, proposes payment plans, and records agreements automatically
Customer Service Agent
Handles FAQs, tickets, and escalations efficiently and ensures seamless, high-quality customer interactions.
Negotiator Agent
Uses historical data to craft personalized recovery strategies and optimize repayment outcomes.
Custom Agents
Create specialized roles like sales follow-up, verification, or customized client workflows.
Voice AI (optional)
Extends automation to inbound and outbound calls with natural, human-like interaction and adaptive tone.
Benefits of KBA.Suite
+30% higher recovery rates → automated outreach from day one.
80% less manual work → your team focuses only on complex cases.
35% fewer legal escalations → through early agreements.
Instant 24/7 customer support → improves satisfaction and retention.
Seamless integrations → connects to your CRM, ERP, or billing system.
Why choose KBA.Suite
Unlike generic chatbots, KBA.Agent combines advanced OpenAI conversational intelligence with custom business logic and a Plug & Play UI, enabling measurable results within weeks
Trusted by companies across finance, real estate, and insurance, KBA.Agent empowers teams in the U.S., Mexico, and Colombia to recover more, automate faster, and serve better
Turn your collections and customer service into a competitive edge.
WE WANT TO KNOW ABOUT YOU
Request a demo here
We develop analytical and AI tools that allow companies in the residential leasing market to increase the number of automatic/real-time decisions while reducing risk.