Rentio’s story began with an urgent challenge: tenant communication across WhatsApp, SMS, and web channels was no longer scalable.
The team was overwhelmed by repetitive inquiries, leaving little time for strategic work and growth.
Before diving deeper, it’s important to clarify one key point:
KBA.Engage is the conversational AI platform developed by KBA.
RentIA is the name Rentio chose for their own conversational agent, built and branded on top of KBA.Engage to align with their company identity.
That distinction matters—because what follows is not a generic chatbot story, but a real example of how a flexible conversational AI platform adapts to a company’s voice, tone, and operations.
The platform behind RentIA: KBA.Engage
KBA.Engage is a conversational AI platform designed to transform tenant communication from reactive support into proactive, empathetic engagement.
It operates across channels such as WhatsApp, SMS, and web, adapting to the operational realities of each market—especially in Latin America, where WhatsApp plays a central role.
With KBA.Engage, companies can:
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Automate over 80% of repetitive inquiries, freeing up human teams.
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Send proactive reminders and automated campaigns, reducing delinquency and improving recovery rates by up to 30%.
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Access real-time data, including account status, outstanding balances, and phone validation.
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Scale tenant communication without increasing headcount.
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Maintain a brand-aligned, human conversational tone.
Using this platform, Rentio created RentIA—their own conversational AI agent, fully aligned with how Rentio communicates with tenants.
1. The problem Rentio needed to solve
“Our team was drowning in repetitive WhatsApp inquiries. We had a very clear issue: our team was overwhelmed by repetitive WhatsApp messages… We needed RentIA to handle those recurring inquiries so our human team could focus on strategic work.”
— Juan Pablo, Marketing Manager at Rentio
Conversational messaging channels were at the heart of Rentio’s operation—and at the same time, its biggest bottleneck.
Tenant support absorbed an enormous amount of operational time. Without a structured conversational AI layer, even the simplest questions required human attention.
Rentio needed a solution that could respond, guide, and support tenants automatically—without losing warmth or clarity.
2. Why Rentio chose KBA
“Excellence comes from focus.”
“KBA are experts in AI tools; we are experts in rental financial management… Working with KBA has always felt like nurturing a garden together.”
Rentio knew it didn’t want to build conversational AI in-house. Their expertise lies in financial lease administration—not in developing AI platforms.
KBA brought exactly what was missing: deep experience in applied conversational AI, built for real operational environments, not generic chatbots.
From day one, the relationship felt like a partnership rather than a vendor setup.
3. Designing RentIA: conversational AI that sounds like Rentio
“If we wanted RentIA to feel empathetic, it had to be born from our real way of communicating.”
“Our tone is calm, warm, and empathetic. We didn’t want a robotic bot, but a companion that understands there is a human behind every message.”
One of the biggest challenges wasn’t technical—it was human.
Because KBA.Engage is designed to be customized at the conversational level, RentIA was built to speak in Rentio’s voice—holding real conversations, not scripted responses.
4. The first changes: the operation starts breathing
“What really changed was our internal focus.”
“The person who previously handled tenants all month now focuses on the first five days of the cycle… and contributes more strategically afterward.”
Conversational automation created real breathing room.
Time that used to be spent answering messages is now invested in higher-value, strategic work.
A role that once required full-month tenant support is now focused on key moments in the cycle—adding value where it truly matters.
5. Phase 2: the short-term vision
“From day one, we knew Phase 1 only made sense if more was coming.”
RentIA continues to evolve on top of KBA.Engage.
The next phase includes real-time contract identification, intelligent reminders, guided portal navigation, and increasingly autonomous conversational flows.
6. The platform behind RentIA
“Dashboards will be essential for what comes next.”
“The dashboards will help us iterate faster and make decisions based on real data.”
Conversational AI doesn’t just talk—it generates insights.
Dashboards will enable Rentio to detect patterns, refine messaging, and continuously improve both tenant experience and operational efficiency.
7. What they achieved by partnering with experts
“The truth: a lot. Almost everything.”
“Building something like RentIA in-house would’ve been nearly impossible… Partnering with experts helped us move fast.”
By partnering with conversational AI experts, Rentio stayed focused on what they do best—while accelerating innovation, scalability, and speed.
8. Learnings and outlook
“That’s how innovation works—you learn as you go.”
Like any innovation process, there were lessons along the way.
But the impact of conversational AI on Rentio’s operation made one thing clear: this was the right direction.
Conclusion: efficiency without losing humanity
KBA.Engage provided the conversational AI platform.
Rentio turned it into RentIA, a branded, human conversational agent aligned with their identity.
The result is not just automation—but a scalable, empathetic way of working that gives time back to teams and clarity to tenants.
👉 Want to see how KBA.Engage can power your own branded conversational AI?
Let’s talk.