KBA.Engage
AI-Powered Tenant Engagement for Collections and Support
Transform reactive customer service into proactive, empathetic engagement with KBA.Engage—your conversational AI for 24/7 WhatsApp support, automated reminders, and intelligent routing in Colombia’s leasing market
Target customers
Property management companies handling rent collections and tenant inquiries
Collections teams overwhelmed by repetitive WhatsApp tasks
Real estate agencies seeking scalable, digital tenant engagement
The problem
Over 80% of tenant inquiries are repetitive (e.g., “How do I pay?”), drowning teams in WhatsApp volume spikes
Manual collections waste hours on reminders, delaying recovery and increasing delinquency by 50%
Slow responses frustrate tenants, damaging satisfaction and brand reputation
Scaling is impossible without headcount, limiting focus on high-value negotiations
KBA.Engage offers a complete AI transformation for tenant engagement, featuring:
Reactive FAQ Support
Responds to WhatsApp inquiries 24/7 with empathetic replies and smart routing to the right team
Reminders and Campaigns
Automates pre-payment nudges, delinquency alerts, and escalating messages via WhatsApp/email
Intelligent Data Integration
Validates phone numbers, accesses real-time account data (debt, status), and drives portal adoption
Management Platform
Analytics dashboard, conversation monitoring, on-demand customization for full control
How KBA.Engage works
Input: Tenant messages via WhatsApp/Twilio; integrates with your APIs for data
Processing: GPT-powered NLU with custom knowledge base and rules
Output: Instant responses, routing, or proactive campaigns; results in seconds
Benefits of KBA.Engage
Handle 80%+ of repetitive inquiries automatically, freeing teams for complex cases
Reduce delinquency with proactive reminders, boosting recovery rates by 30%
Provide 24/7 instant responses, improving tenant satisfaction and retention
Scale without headcount: Process 2,800+ messages across 490+ conversations effortlessly
Gain insights via analytics to iterate and optimize in weeks
Why choose KBA.Engage
Proven in Colombia: Tailored for WhatsApp-dominant markets, with empathetic Spanish responses
Fast Implementation: Live in 3-4 weeks vs. 6-12 months in-house
Full Control: Own your data and logic; we handle AI infrastructure and integrations
Measurable ROI: Unlike generic bots, delivers radical acceleration and proactive evolution
Testimonials
“KBA.Engage freed our team from 80% of repetitive inquiries, allowing focus on high-value work.”
Transform your tenant engagement today
WE WANT TO KNOW ABOUT YOU
Request a demo here
We develop analytical and AI tools that allow companies in the residential leasing market to increase the number of automatic/real-time decisions while reducing risk.